Shipping policy
Shipping limited to the 48 Contiguous States only.
All orders will be shipped within 3 to 5 business days from the time the order is placed. Please allow up to 5 business days for your order to be processed prior to shipping. Please note that processing times & transit times are separate. Processing times are the amount of time needed for Plantastic to ship your items. Transit times are the amount of time your order will be with the mail carrier traveling to you.
Our standard shipping is USPS Priority. If there is another shipping carrier you prefer to use, please feel free to contact us for an estimate on cost.
Should your order be delayed in transit, Plantastic will not be held liable for damaged plants. We take every precaution possible to ensure a safe delivery. We take immense pride in meticulously packing each order with care. We do offer faster shipping options at check out. If you believe the weather in your area is too harsh for shipping, we recommend waiting until a better time.
Plants
We do our best preparing your plants for shipment so they will arrive at your home healthily. However, browning may develop on the variegated leaves during shipping since the variegated leaves don't photosynthesize and they are very fragile, this is something out of our control. With proper care, the plant will recover and will not affect the future growth. We do not accept return for minor/cosmetic damage on plant.
Packages
Plantastic will not be held liable for any lost/misplaced/stolen packages that have been successfully marked as delivered. We guarantee to send your packages to the address that you provided at check out. Should your package be marked delivered via tracking, please reach out to your local branch to confirm where the package was placed
Every package is insured for $100 through the USPS. Should your package be damaged in transit due to delays, mis-scans, or a missing package; Please file a claim with USPS to receive the $100 insurance which was provided with each package. We are happy to walk you through the process & provide any documentation you may need.
We reserve the right to hold an order based on shipping conditions in your area. . If the weather in your area is unsafe to receive perishable items, we reserve the right to cancel & refund your order.
You can always contact us for any questions at plantasticusa@icloud.com.